Can I give special delivery instructions?
You must provide an accurate address to which USPS delivers.
However, if special instructions for delivery are required ( e.g. leave on back porch), you must add this into your address at Checkout (e.g. Line 2 = leave on back porch). Only the information listed as your shipping address at Checkout will be displayed on your shipping label. Please also note that it is up to the USPS carrier whether or not the special instructions are followed. We are not responsible for Special Instructions that are not followed by USPS.
DrTung's offers a 30 day return policy if you are not satisfied with your purchase. Customers are responsible for shipping charges. If you purchase more than 1 unit of a particular item/SKU, then we will only accept returns of one open unit of that item. (You many return any unopened, saleable units of that item.) There is a 60 day exchange guarantee from the date of purchase for any DEFECTIVE product. Returns require a return authorization number (RMA). Returns without an RMA number will not be accepted. All returns must include a copy of the original invoice from drtungs.com, plus an RMA number, which can be obtained by simply emailing us at firstname.lastname@example.org. Please include your name, date of purchase, name of product being returned, and reason for return. Items purchased at a retail store or third-party website should be returned to that store/website under that company's standard returns policy.