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Shipping and Returns
Can I give special delivery instructions?
You must provide an accurate physical address to which USPS or Fedex delivers. Fedex will not deliver to a PO Box.
If special instructions for delivery are required (e.g. leave on back porch), you must add this into your address at Checkout (e.g. Line 2 = leave on back porch). Only the information listed as your shipping address at Checkout will be displayed on your shipping label. Please also note that it is up to the carrier whether or not the special instructions are followed. We are not responsible for Special Instructions that are not followed by the carrier.
Return policy:
DrTung's offers a 45 day return policy for products purchased directly from its website. Customers are responsible for return shipping charges. If you purchase more than 1 unit of a particular item/SKU, then we will only accept returns and issue a refund of one open unit of that item. You may return any unopened, saleable units of that item for a refund. If your product is defective, then you can exchange the item within 60 days from the date of purchase for a replacement product. Returns require a return authorization number (RMA).
IMPORTANT:
- All returns require a return authorization number (RMA) or will not be accepted.
- Returns must include a copy of the original invoice from drtungs.com, plus an RMA number, which can be obtained by simply emailing us at info@drtungs.com
- Items purchased at a retail store, third-party website, or international location should be returned to that store/website under that company's standard returns policy.
- Replacement items will ONLY BE SHIPPED TO US OR CANADIAN ADDRESSES. We DO NOT ship to any other countries.
