Shipping and Returns

Can I give special delivery instructions?

You must provide an accurate address to which USPS delivers.

However, if special instructions for delivery are required ( e.g. leave on back porch), you must add this into your address at Checkout (e.g. Line 2 = leave on back porch). Only the information listed as your shipping address at Checkout will be displayed on your shipping label. Please also note that it is up to the USPS carrier whether or not the special instructions are followed. We are not responsible for Special Instructions that are not followed by USPS.

Return policy:

DrTung's offers a 30 day return policy if you are not satisfied with your purchase. Customers are responsible for shipping charges. If you purchase more than 1 unit of a particular item/SKU, then we will only accept returns of one open unit of that item. (You may return any unopened, saleable units of that item.) There is a 60 day exchange guarantee from the date of purchase for any DEFECTIVE product. Returns require a return authorization number (RMA).

DrTung’s Products warrants the IONIC toothbrush for one year from the purchase date against all defects in manufacturing, workmanship and power source failure. If within one year of date of purchase, this product fails to function because of defects in materials or workmanship, it can be returned for replacement.

IMPORTANT:

  • All returns require a return authorization number (RMA) or will not be accepted.
  • Returns must include a copy of the original invoice from drtungs.com, plus an RMA number, which can be obtained by simply emailing us at info@drtungs.com
  • Items purchased at a retail store, third-party website or International location should be returned to that store/website under that company's standard returns policy.
  • Replacement items will ONLY BE SHIPPED TO US OR CANADIAN ADDRESSES. We DO NOT ship to any other countries.

FEATURED NEWS

  • Why You Should Care About “Forever Chemicals”

    Why You Should Care About “Forever Chemicals”
    Oral Health News
    Lots of everyday products, like Teflon pans, waterproof clothing, and dental floss, contain PFAS, aka "forever chemicals". But are PFAS safe? Read about potential harms and how to limit exposure.
  • Does Toothpaste Need to Foam for it to Work?

    Does Toothpaste Need to Foam for it to Work?
    Oral Health News
    We’ll talk about what, exactly, makes toothpaste foam up so abundantly, whether or not it’s necessary, and whether or not it’s safe.
  • Organization Spotlight – Hawaiian Legacy Reforestation Initiative

    Organization Spotlight – Hawaiian Legacy Reforestation Initiative
    Healthy Earth
    Hawaiian Legacy Reforestation Initiative—an environmental organization on a mission to plant 1.3 million trees. Read why trees are worth saving and how planting trees is crucial in saving the earth.
Product added to wishlist
Product added to compare.

We value your privacy and use cookies to provide you with a great user experience. By using this site, you accept our use of cookies outlined in our cookies policy.

Read more