What is your return policy?
DrTung's offers a 30 day return policy if you are not satisfied with your purchase. Customers are responsible for shipping charges. If you purchase more than 1 unit of a particular item/SKU, then we will only accept returns of one open unit of that item. (You may return any unopened, saleable units of that item.)
There is a 60 day exchange guarantee from the date of purchase for any DEFECTIVE product. Returns require a return authorization number (RMA).
Dr. Tung's Products warrants the IONIC toothbrush for one year from the purchase date against all defects in manufacturing, workmanship and power source failure. If within one year of date of purchase, this product fails to function because of defects in materials or workmanship, it can be returned for replacement.
- All returns require a return authorization number (RMA) or will not be accepted.
- Returns must include a copy of the original invoice from drtungs.com, plus an RMA number, which can be obtained by simply emailing us at firstname.lastname@example.org.
- Items purchased at a retail store, third-party website or International location should be returned to that store/website under that company's standard returns policy.
- Replacement items will ONLY BE SHIPPED TO USA OR CANADIAN ADDRESSES. We DO NOT ship to any other countries.