At DrTung’s, our products have grown out of a passion for bringing healthy smiles naturally.  That is why we proudly stand behind our products and quality controls.  If you are not satisfied with a DrTung’s product you purchased from our website or one of our authorized sellers in the United States, you may request a refund or replacement product within 45 days from the date of purchase.  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the DrTung’s Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.  The Guarantee is also limited to the original, end-user purchaser in the United States.

How To Claim The Guarantee

To submit a Guarantee request, please submit a form through the Contact Us form or email us at customerservice@drtungs.com and have the following information available: (1) reason for dissatisfaction, (2) information regarding where and when you purchased your product, and (3) proof of purchase.  You may also be asked to submit photos of your product or its packaging, mail the unused portion of your product to DrTung’s, or provide other information to assist DrTung’s in processing your request.  If you are asked to mail your product to DrTung’s, a return authorization number (RMA) will be provided.  Do not mail products to DrTung’s without an RMA number.  You must submit your Guarantee request within 45 days of the date of original purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase to DrTung’s.

Guarantee Guidelines

DrTung’s reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where DrTung’s concludes that the purchaser has abused the Satisfaction Guarantee.  DrTung’s may amend or terminate the Satisfaction Guarantee at any time without notice.  If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at customerservice@drtungs.com or through our Contact Us form.


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